Knowledge base
Troubleshooting guides
Every walkthrough here is written from real repair tickets. Search by symptom, or filter by the part of the system that is misbehaving.
3 guides
Security
Browser keeps opening pop-ups and redirects
Ads in new tabs, search results that go somewhere else, and a homepage you never set. Usually a rogue extension or notification permission.
Moderate20–30 min
Security
Cleaning malware off a computer safely
Hijacked browser, unwanted programs, ransomware warnings. What to isolate, what to remove, and when a clean install is the only answer.
Advanced1–3 hours
Security
Ransomware or a locked computer
A ransom note, renamed files or a machine that will not open anything is an emergency measured in minutes — and every connected drive is in range.
AdvancedSame-day bench job