Knowledge base
Troubleshooting guides
Every walkthrough here is written from real repair tickets. Search by symptom, or filter by the part of the system that is misbehaving.
2 guides
Networking
Wi-Fi connected but there's no internet
'Connected, no internet' with pages that time out. Narrow it to the device, the router or the provider before changing settings.
Easy10–20 min
Networking
Can't connect to Wi-Fi at all
When the network is not even listed, the fault is between the laptop and the router — usually the adapter, the password or the band, not the internet.
Easy15–25 min